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Continuous Improvement, QBR, Uncategorized

3 Keys to Virtual Presentations

January 18, 2021January 18, 2021 / user / Leave a Comment on 3 Keys to Virtual Presentations

Top Tips for a Perfect “10” in online meetings/presentations The Prework The Day of The Content Set yourself up for success by following these tips for the 3 key elements for every virtual presentation/business meeting. The Prework Lighting: Ensure you are facing a light source.…

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Continuous Improvement, QBR, Uncategorized

Strategic not Tactical business Reviews (part 3 of 3)

January 9, 2021January 9, 2021 / user / Leave a Comment on Strategic not Tactical business Reviews (part 3 of 3)

Part 3 of 3 – Now for the Strategy In this blog series we have already covered the Bookends of a QBR (Before and After tips to help you get the most out of the meeting) and the Components of a QBR (essential items to…

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Continuous Improvement, QBR, Uncategorized

Killer QBRs in 2021

December 31, 2020December 31, 2020 / user / Leave a Comment on Killer QBRs in 2021

Customers of many MSPs have never had real QBRs and others get them inconsistently both in content and frequency – Why? Because it’s hard…

Continuous Improvement, QBR, Uncategorized

The Meat of a QBR

December 21, 2020December 21, 2020 / user / Leave a Comment on The Meat of a QBR

The QBR Itself So you’ve gotten your client to the table – maybe you call it a QBR, maybe a Strategic Business Review, or Cyber Security Review. Today we are going to review the presentation of the material you laid out in your agenda, to…

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bookends
Continuous Improvement, QBR, Uncategorized

The Bookends of a QBR

December 3, 2020December 15, 2020 / user / Leave a Comment on The Bookends of a QBR

Performing a QBR should be one of the most process driven activities in your MSP – and for most, it’s far from it.  I hear all the time, “I don’t know where to start” or “Each person involved in the process does it differently”.  My…

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Data, Data Quality, QBR, Uncategorized

Data Quality – The Foundation

November 8, 2020December 24, 2020 / Lori McAlister / Leave a Comment on Data Quality – The Foundation

As an MSP, your reputation is only as good as your data. And after working with 100 vCIOs as they progress on their Strategic Business Review journey, we know that on average, the data doesn’t look good. If your data is suspect, your clients might…

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5 star customer experience image
Assessment, Continuous Improvement, QBR

CX = Sales

August 4, 2020August 4, 2020 / user / Leave a Comment on CX = Sales

CX isn’t just industry jargon – it’s part of a well-implemented sales process.

Image of qbr continuous improvement cycle - assess, plan, execute and review
Assessment, Budget, Continuous Improvement, Data, QBR, Scheduler

#QBRevolved

February 2, 2020July 2, 2020 / user / Leave a Comment on #QBRevolved

If you read our blog post on the Evolution of an MSP, then you saw this image which portrays a linear progression. The goal of an MSP is for that progression to trend upward in terms of value-add and profit for both the MSP and its clients.

3 dice with F A Q spelled out
Budget, Data, Data Quality, Pricing, QBR, Segmentation

QBRs – Just the FAQs

December 12, 2019December 17, 2019 / user / Leave a Comment on QBRs – Just the FAQs

What is a QBR?

What is a QBR? QBR stands for quarterly business review. That said, we recommend swapping the “Q” for an “S” and call them Strategic Business Reviews.

evolution of man to upright to hunched over at computer
Budget, Data, Data Quality, Process maturity model, QBR, Segmentation, Uncategorized

The Evolution of an MSP

November 28, 2019June 1, 2020 / user / Leave a Comment on The Evolution of an MSP

As an MSP owner who has been into technology from a young age, I have always chuckled at this evolution of mankind visual. As tools helped humanity advance, our posture became upright. Then the further evolution of technology has seemingly reverted our posture having us hunched over a keyboard.

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You bet your assets we have the insights you need. Quick and quality QBR reports always up-to-date makes better business for you and your clients.

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